Shipping & Returns

We've done our best to keep your shipping options straightforward and as economical as we can manage (Canada Post does love to raise their rates, it seems). Canadian orders are shipped as Expedited Parcels. Wherever possible, we try to use 'small packet' services outside of Canada, which are sufficient for the majority of orders we send. However, international orders exceeding 2kg must be sent by Expedited Parcel (USA), Air Parcel or Xpresspost (select countries) service. Regardless, orders headed outside of Canada and the USA always ship by air service - surface mail just isn't worth the risk!

All postal rates are per shipment, based on the weight of your purchase, and quoted in Canadian dollars. Each item has a weight assigned that reflects the weight of the product, packaging, and materials required to protect it in shipping.

Expedited Parcel (1-7 business days)
  up to 1.5kg: $14.00
  1.51 to 2kg: $16.00
  Over 2kg: $20.00

Small Packet Air (no tracking, approx. 1-2 weeks)
  Up to 0.5kg: $12.00
  0.51 to 1kg: : $16.50

Expedited Parcel (4-10 business days)
  1.1 to 2kg: $25.00
  Over 2kg: $30.00

Small Packet Air (no tracking, approx. 1-2 weeks)
  Up to 0.25kg: $12.00
  0.26 to 0.5kg: $20.00
  0.51 to 1kg: $40.00
  1.01 to 1.5kg: $50.00
  1.51 to 2kg: $60.00

Orders over 2kg will ship by Air Parcel (same timeframe, but with tracking) or Xpresspost (select countries, 4-8 business days) at a flat rate of $100.

Delivery estimates are very much a "ballpark" figure, and should not be construed as a guarantee. Only Canadian orders and US orders over 1kg are time guaranteed (though this does not include time spent in customs for US shipments). Most other orders (excepting very large ones) are shipped via Small Packet airmail service, which usually takes no more than 2 weeks to arrive, but cannot be tracked and may in some instances take 4 weeks or more to appear depending on the vagaries of your local postal service and customs authorities.

For customers residing outside of Canada, please be aware that your shipment may be subject to import taxes, duties, tariffs etc. These will be specific to your country, so we don't really know a whole lot about them. They are entirely your responsibility to deal with though, and are not included in our shipping charge. Packages are also sometimes opened for search by customs authorities; we try to minimize the incidence of this by clearly marking the package contents and value.

At present, the shop does not offer express shipping options, as there has been very minimal demand. Should you wish to upgrade your shipping, or have us send by a carrier other than Canada Post, please notify us upon ordering. We will determine the cost of the alternative method and invoice you via PayPal for the additional amount.

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